Shipping & Returns

Shipping & Returns

DOMESTIC SHIPPING

  • All domestic orders get free standard shipping!
  • Priority shipping is available for a flat fee of $16.
  • All items will ship out Monday through Friday (with the exception of holidays) within 72 hours of an order being placed.  
  • Once the item is shipped, you will receive a tracking number.  
  • Please allow 7-10 business days for arrival.
  • Once the package leaves our hands we have no control over the shipping and delivery.
  • We are not responsible for lost or stolen packages. Please contact your local post office if a package is missing and tracking states that it was delivered. 

INTERNATIONAL SHIPPING

International shipping is currently experiencing disruptions related to the COVID-19 outbreak. While we will continue to offer international shipping according to the below terms, we expect significant delays when shipping to certain countries. Additionally, we have been made aware that some countries may not be processing shipments through customs. Please check your country's inbound shipping rules and status prior to making a purchase with us. We apologize for any inconvenience.

  • International shipping is offered using USPS First Class International for a flat fee of $28.
  • Customers are responsible for all customs and related fees.
  • All items will ship out Monday through Friday (with the exception of holidays) within 72 hours of an order being placed.  
  • Shipping times vary based on destination. We regret that we cannot provide shipping time estimates right now due to COVID-19. Expect delays.
  • If you are in one of the 46 countries that are part of the USPS E-DELCON International Tracking Program, you will receive a tracking number. Please note that while this should provide store-to-door tracking, some postal services do not update tracking regularly.
  • Once the package leaves our hands we have no control over the shipping and delivery.
  • We are not responsible for lost or stolen packages. Please contact your local post office if a package is missing and tracking states that it was delivered.  

RETURNS

  • Please email us at info@belleanouveau.com if you would like to make a return. We are happy to work with you, but we cannot accept returns without prior approval.
  • Items must be approved and postmarked for return within 14 days of delivery, no exceptions.
  • Customer is responsible for return shipping costs.
  • Refunds will be processed in 2-3 business days of receipt of the returned item.
  • Please allow up to 3 business days following processing for the refund to show up in your account.
  • Items must be unworn, unwashed, unaltered, and in sellable condition, with no strong smells, stains, or other damage. All tags must be attached in their original manner.  

ITEMS NOT ELIGIBLE FOR RETURN

  • Clearance
  • Jewelry and accessories
  • Undergarments (bralettes, bras, etc.)
  • Swimwear
  • Bodysuits

Please note, we are not currently set up to offer exchanges.